Can I delete or replace an uploaded file?

Yes, you can manage your uploaded DNA files through your account:

To Delete a File:

1. Log in to your account
2. Navigate to "My Samples" or "Files"
3. Find the sample you want to delete
4. Click on the sample to view options
5. Select "Delete" or the trash icon
6. Confirm the deletion

To Replace a File:

1. You can upload a new file for the same person
2. The new file will appear as a separate sample
3. You can then delete the old sample if desired
4. Or keep both for comparison purposes

Important Notes:

• Deletion is permanent: Deleted files and their associated reports cannot be recovered
• Reports are deleted too: All analysis and reports linked to that sample will be removed
• Purchased services: Deleting a sample doesn't refund purchased services
• Backup recommended: Keep a copy of your original file before deleting

Managing Multiple Versions:

• If you have multiple test files (original, imputed, phased, merged), each appears as a separate sample
• You can choose to keep or delete any version
• Label each sample clearly to avoid confusion

For assistance with file management, contact our support team.