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Featured Question
How long does processing take?
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Processing times vary depending on the service:
- Standard Reports: Immediate to 5 minutes after upload
- Ancestry & Admixture Reports: 5-15 minutes
- Imputation Service: 24-72 hours (extends your 700K SNPs to 30+ million SNPs)
- Phasing Service: 24-48 hours
- File Conversion (WGS to RAW, VCF to RAW): 12-48 hours
- Complex Analysis (Deep Ancestry, Shared Roots): Immediate once unlocked
You will receive an email notification when your results are ready. You can also check the status in your account dashboard under "Products" or "Samples" section.
Note: During peak times, processing may take slightly longer. If your results are delayed beyond the expected timeframe, please contact our support team.
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