Name: DNAGENICS DNA Analysis Platform
Rating: 4.8 (2500 reviews)
Author: DNAGENICS

Reach Out

Choose Your Channel

Different questions, different channels. Pick the one that fits your needs best.

General Inquiries

Questions about our services, products, or anything else? This is your go-to channel for general information.

info@dnagenics.com

Technical Support

Experiencing issues with our platform, tools, or your DNA analysis? Our technical team is ready to assist.

support@dnagenics.com

Research & Collaboration

Interested in scientific partnerships, academic collaboration, or research proposals? Let's talk.

support@dnagenics.com

Support Topics

What We Can Help With

From account questions to advanced DNA analysis — we've got you covered.

Account & Billing

Questions about your account, subscriptions, payments, or invoices.

DNA Analysis

Help understanding your results, reports, ancestry breakdown, or traits.

Technical Issues

Platform errors, upload problems, tool malfunctions, or access issues.

Data & Privacy

Questions about data handling, GDPR, deletion requests, or security.

Feature Requests

Ideas for new features, improvements, or calculators you'd like to see.

Research Partnerships

Academic collaborations, scientific inquiries, or research proposals.

Our Working Hours

Monday to Friday, 9:00 — 17:00 (Europe/Madrid timezone)

We typically respond to all inquiries within 24-48 hours during business days. If you contact us outside of our working hours, we will get back to you as soon as we can on the next business day. Thank you for your understanding.

Common Questions

Before You Reach Out

Quick answers to the most common questions about contacting us.

How quickly can I expect a response?

We typically respond to all inquiries within 24-48 hours during business days. Our working hours are Monday to Friday, 9:00 to 17:00 in the Europe/Madrid timezone (CET in winter, CEST in summer). If you contact us outside these hours, we will respond on the next business day.

What information should I include in my support request?

For the fastest resolution, please include your account email, the specific service or tool you're using, and a detailed description of your issue. If applicable, include your order ID, screenshots of any errors, and the steps you took before encountering the problem.

Do you offer phone support?

We currently provide support exclusively via email. This allows us to properly track and document all issues, provide detailed technical responses, and ensure nothing falls through the cracks. Email support also allows us to share screenshots, files, and detailed instructions more effectively.

Can I request deletion of my data?

Absolutely. Under GDPR, you have the right to request deletion of your personal data at any time. Simply email us at support@dnagenics.com with your request, and we will process it within 30 days. Your data is yours, and we respect your right to control it.

I have a question about my DNA results. Who should I contact?

For questions about interpreting your DNA results, ancestry reports, or trait analysis, email support@dnagenics.com. Our team can help explain your results and answer questions about the methodology. For medical or health-related concerns, we always recommend consulting with a healthcare professional or genetic counselor.

Join Our Community

Connect with fellow DNA enthusiasts, stay updated on new features, and be part of conversations about ancestry, genetics, and heritage.

Our community is a place for learning, sharing discoveries, and getting inspiration for your genetic journey.

Ready to Connect?

Whether it's a quick question or a complex issue, we're here to help. Your journey through your genetic heritage matters to us.

Send Us an Email Back to Home

We read every message. Expect a response within 24-48 hours.

We're Here to Help You