Frequently Asked Questions

Creating an account on DNA Genics is simple and free:

1. Click the "Register" or "Sign Up" button at the top of the page
2. Enter your email address and create a secure password
3. Verify your email address by clicking the link sent to your inbox
4. Complete your profile with basic information
5. You're ready to start uploading your DNA files!

Your account allows you to manage multiple DNA files, access all your reports, and track your analysis progress.

Uploading your DNA file is easy:

1. Log in to your account
2. Navigate to "Upload DNA File" in the main menu
3. Select your DNA file from your computer (typically a .txt or .zip file)
4. Choose which testing company provided your file
5. Click "Upload"
6. Wait for the file to process (usually a few minutes)

Important tips:

• Do not edit or modify your DNA file before uploading
• Upload the file exactly as downloaded from your testing company
• Supported formats: TXT, ZIP from 23andMe, AncestryDNA, MyHeritage, FTDNA, LivingDNA, and many others

DNA Genics offers comprehensive analysis of your genetic data:

Ancestry Analysis:

• Admixture Reports: Over 30+ exclusive calculators showing your ethnic composition
• Ancient Origins: Discover connections to ancient populations
• Deep Ancestry: Explore 12,000 years of genetic history (BCE, CE, Modern periods)
• Shared Roots: Match your DNA with ancient samples at SNP level

Specialized Reports:

• Haplogroups: MTDNA and YDNA paternal/maternal lineages
• Neanderthal & Denisovan: Ancient human DNA percentage
• Viking, Celtic, Farmer/Hunter: Specific ancestry deep-dives
• HLA Report: Immune system genetics

Traits & Health:

• 200+ traits reports covering appearance, personality, and tendencies

Advanced Tools:

• Admixture Studio PRO for custom calculations
• G25 Studio PRO for advanced genetic analysis
• AI Assistant for personalized insights

We accept RAW DNA files from the following companies:

• 23andMe (recommended for best haplogroup coverage)
• AncestryDNA
• MyHeritage
• FamilyTreeDNA (FTDNA)
• LivingDNA
• TellMeGen
• Gene by Gene
• National Geographic (Gene 2.0)
• Genera
• WeGene
• Sequencing.com
• SelfDecode
• MEUDNA
• SomosAncestria
• 24Genetics
• Adntro
• Nebula Genomics (RAW format - use our WGS to RAW service)
• Dante Labs (RAW format - use our WGS to RAW service)

Note: We also accept merged RAW DNA files. For best results, we recommend files from the Illumina GSA genotyping platform (23andMe V5, FTDNA, MyHeritage V2).

*DNA Genics is not endorsed by or affiliated with these companies.

Processing times vary depending on the service:

• Standard Reports: Immediate to 5 minutes after upload
• Ancestry & Admixture Reports: 5-15 minutes
• Imputation Service: 24-72 hours (extends your 700K SNPs to 30+ million SNPs)
• Phasing Service: 24-48 hours
• File Conversion (WGS to RAW, VCF to RAW): 12-48 hours
• Complex Analysis (Deep Ancestry, Shared Roots): Immediate once unlocked

You will receive an email notification when your results are ready. You can also check the status in your account dashboard under "Products" or "Samples" section.

Note: During peak times, processing may take slightly longer. If your results are delayed beyond the expected timeframe, please contact our support team.